Honing strategy and measuring success in order to maximize the impact of social services for low income communities.
Honing strategy and measuring success in order to maximize the impact of social services for low income communities.
Gain clarity on what your team is trying to achieve, big or small, and your theory about how you are positioned to get there. What would true success look like? What is your model for getting closer to it? What is the logic that supports that vision? What does this mean about concrete next steps?
Facilitation of teams and key stakeholders to develop consensus on key objectives and core competencies.
Development of logic models or theories of change.
Development of strategic planning objectives, strategies, and tactics.
1:1 Advising to review a complex issue and map a plan forward.
Assess how close a program, policy, or set of policies is to reaching their goals.
Comparison of program participation to target population demographics using administrative and population-level data.
Compilation of current research on service needs and utilization, including any existing key performance indicators.
Analysis of administrative data captured in existing program databases.
Collection of qualitative feedback from current, former, or prospective participants (e.g., satisfaction surveys, focus groups, and interviews with “average” and/or “extreme” users), as well as other key informants.
Analysis and synthesis of quantitative and qualitative findings to assess programmatic successes, challenges, and opportunities.
Identify, compare, and choose alternatives for most effectively moving toward your goals. How might you best get closer to being truly successful? Where are the biggest opportunities or leverage points?
Research on best practices, related evidence-based programs, and summaries of policy and/or program experiences in other relevant jurisdictions.
Project the relative impacts of proposed policy or program changes, highlighting the areas of biggest opportunity as well as any feasibility considerations.
Develop recommendations for confronting tradeoffs inherent to policy or program changes.
Measure and share, internally or externally, progress toward you team or program’s goals in a way that promotes continuous learning and improvement over time. How will you know that the strategies you implement are succeeding? Are you tracking the right things? How can you learn from the information you collect?
Data dashboards: Development of dynamic internal or public-facing dashboards and drill-down reports to track progress on identified objectives in easy-to-understand charts and tables. Training to support staff to refresh, interpret, and leverage dashboard reports for action.
Data collection review: Review of existing tracking mechanisms and reports to assess their value for demonstrating progress toward goals, identify gaps. Consultation with program staff to find practical solutions for refining existing metrics and capturing new ones.
Deep dive research: Investigate a targeted research question using available data and qualitative user input, synthesize findings to support actionable next steps.
Pilot Projects: Design experiments to pilot changes, measure results, and implement changes based on learnings.